Terms of Service

1. Agreement

These terms are between you and Inviteo. By creating an account or using inviteo.design, you agree to them. If you do not agree, please do not use the service. You must be at least 16 years old to hold an account.

2. Your account

You are responsible for keeping your login credentials secure and for everything that happens under your account. Tell us promptly at hello@inviteo.design if you suspect unauthorised access. One person or couple per account; do not share credentials.

3. Payment and refunds

Building an invitation is free. Publishing it requires a one-time payment for the plan you choose. There is no subscription and nothing renews. Prices are in Canadian dollars (CAD) and are shown on the pricing page and at checkout before you pay. If you pay from outside Canada, checkout may offer the amount converted into your own currency, shown before you confirm. Inviteo does not currently charge GST or QST. Editing your invitation after publishing is free.

After you pay, we email you a confirmation of your purchase: who you bought from, the plan and its guest limit, the price paid, the date, and the refund rule below. Keep it as your written copy of this agreement.

Payment is handled by Stripe. We never receive or store your card number.

Refunds. You get a full refund if you ask within 14 days of payment, as long as no guest has replied to your invitation (RSVP). To ask, email hello@inviteo.design from the address on your account and tell us which invitation it is. When we refund, the invitation is taken offline. An upgrade follows the same rule, counted from the date of the upgrade payment: refunding it returns you to your previous plan and the invitation stays online. After 14 days, or once a guest has replied, the service is considered delivered. If something has gone wrong on our side, contact us anyway. We would rather fix it or refund you than leave you with a bad celebration.

Right of withdrawal. Where the law gives you a right of withdrawal (for example in the European Union), you ask at checkout for immediate access to your invitation, and that statutory right ends once your invitation is published. Paying publishes a complete invitation right away. Our own refund promise above still applies: a full refund within 14 days of payment, as long as no guest has replied.

4. Your content

You keep ownership of everything you put on your invitation. You grant us only the permission needed to host and display it: to store it, and to show it to the guests you share your link with.

You confirm you have the right to use the content you upload, and that it is not unlawful, hateful, deceptive, or infringing. We may remove content or suspend accounts that breach this, and will tell you why.

5. Acceptable use

Beyond lawful content, you agree not to: scrape or crawl the service, attempt to bypass rate limits or security measures, reverse engineer the Studio, or automate access to guest RSVP data. We may investigate suspected abuse, block the account or IP involved, and take legal action where warranted.

6. Your guests' data

RSVP responses your guests submit belong to your event and are shown to you. You agree to handle them lawfully: use them for your event, do not sell them or add them to marketing lists, and honour any guest's request to be removed. Our role and yours are described in the Privacy Policy.

7. Music

Song selection searches Apple's iTunes catalogue. Your invitation plays a short, 30-second preview clip streamed directly from Apple's servers. Inviteo does not host, copy, or distribute full recordings, and no Spotify or Apple Music account is needed to listen.

8. Intellectual property

Inviteo owns the Inviteo name, logo, templates, site design, and underlying software. Nothing in these terms gives you a licence to copy, resell, or redistribute them outside of using your own published invitation. If you believe something on Inviteo infringes your copyright, email legal@inviteo.design with a description of the work and the infringing location, and we will investigate.

9. Availability

We work to keep Inviteo online and your invitation reachable, but we do not guarantee uninterrupted service, and we may change or discontinue features. If we discontinue the service entirely, we will give you at least 30 days' notice and a way to export your RSVP data. Except where the law says otherwise, the service is provided "as is" without warranties.

10. Ending things

You can delete your events or close your account at any time; deletion is described in the Privacy Policy. We may suspend or close an account that breaches these terms or is used unlawfully.

11. Liability

To the fullest extent permitted by law, Inviteo is not liable for indirect or consequential losses, and our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim, or CAD $100. Nothing in these terms limits liability for death, personal injury, or fraud, or any consumer rights that cannot be waived where you live.

12. Changes and governing law

We may update these terms; for material changes we will email account holders before they take effect, and continuing to use Inviteo means you accept them. These terms are governed by the laws of the Province of Quebec, Canada, without affecting mandatory protections in your country of residence.

These terms are available in English and French. If the two versions differ, the English version prevails, except where applicable law requires the French version to prevail.

13. Contact

Inviteo is operated by Karem Ben Chikha, 976 Rue Lacasse, Montréal, QC H4C 2Z2, Canada, telephone +1 514-437-4963.

Questions about these terms? Email legal@inviteo.design.